سياسة الشحن

Shipping Policy

1. Production Lead Time

  • All items are handmade and made-to-order. Please allow 5–7 business days for production before your order ships.

2. Shipping Regions & Estimated Delivery

  • Within the UAE: 2–4 business days after shipment

  • GCC Countries: 4–7 business days after shipment

  • International: 7–14 business days after shipment

Exact transit times may vary by destination and customs processing.

3. Shipping Fees

  • FREE shipping worldwide 

Shipping fees are calculated and displayed at checkout.

4. Expedited Shipping & Insurance

  • Expedited Options: Available upon request—contact us at sales@shoogboutique.com for rates and availability.

  • Shipping Insurance: Optional insurance for high-value orders can be added; please inquire when placing your order.

5. Customs, Duties & Import Taxes

  • For international orders, any customs duties, taxes, or import fees imposed by the destination country are the customer’s responsibility. We recommend checking with your local customs office prior to ordering.

6. Order Tracking

  • Once your order ships, you will receive a tracking number via email. You can monitor delivery status through the carrier’s online portal.

7. Lost, Damaged & Incorrect Shipments

  • Lost in Transit: Contact us within 14 days of the expected delivery date.

  • Damaged on Arrival: Notify us within 3 days of receipt, including photos of the packaging and item.

  • Incorrect Items: Report any wrong model, color, or quantity within 3 days of delivery.

We will investigate and, if warranted, arrange a replacement at no extra cost.

8. Contact Information

For any shipping questions or special requests, please email:

sales@shoogboutique.com

We aim to respond within 1 business day.